Investor Grievance Redressal
How to raise a complaint with GTDIS Distribution, and how to escalate it.
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We want to resolve any concern quickly and fairly. Please follow the steps below.
Escalation matrix
| Level | Who to contact | How | Expected response |
|---|---|---|---|
| 1 | GTDIS Distribution — client service | Email contact@gtdis.in or call +91 98927 06527 | Acknowledgement within 2 working days; resolution within 7 working days |
| 2 | Tarun Karnani, Principal Officer | Email contact@gtdis.in with “Escalation” in the subject | Within 7 working days of escalation |
| 3 | The Asset Management Company or product issuer concerned | Through the investor service contact on the AMC’s or issuer’s website | As per the AMC’s or issuer’s policy |
| 4 | SEBI SCORES | scores.sebi.gov.in | As per SEBI timelines |
| 5 | SMART ODR | smartodr.in | Online conciliation and arbitration |
What to include in your complaint
- Your name, PAN and contact details
- Folio number or application number, if any
- The scheme or product concerned
- A description of the problem, with dates
- Copies of any supporting documents
SEBI SCORES
SCORES is SEBI’s online complaints system. If your complaint relating to a mutual fund is not resolved by the entity concerned, you can lodge it at scores.sebi.gov.in. You should approach the entity first before filing on SCORES.
SMART ODR
If you are not satisfied with the outcome, you can start online dispute resolution through the SMART ODR portal, which provides conciliation and arbitration for disputes in the securities market.
Complaints about a distributor
You may also write to AMFI about the conduct of a mutual fund distributor, through the AMFI website.
Our address
GTDIS Distribution A.N. House, 31st Road, Bandra West, Mumbai 400050